Clay Cooley

I purchased a certified pre-owned car from Clay Cooley Hyundai in Rockwell, TX in February 2023. And for starters my credit is not good so getting financed I knew would be a challenge, but I was in desperate need of a new vehicle.

I had no trade in and only 2000 that I could put down, and I have to say Clay Cooley Hyundai went above and beyond to get me in a pre-owned nice Toyota with low mileage. Customer service was superb and very professional and knowledgeable. Interest is high, which is to be expected with fair credit.

I would highly recommend this dealership and I will use them again. Thank you, Clay Cooley Hyundai, for making it possible for me to drive off in a new vehicle

It was HORRIFIC! Buying a vehicle from this dealership was the worst experience Ive ever had.

Unfortunately, I had to place an order for my car. I gave the sales representative an advanced check/payment from my bank. I was never contacted about the status of my order for a whole month even though I left several messages, Eventually, I took the initiative to contact and visit the dealership in person. Upon arrival, I noticed that their were several vehicles available for purchase.

I asked the sales representative why she didnt contact me about my car or one of the vehicles that were available to purchase? She stated that she actually forgot about me. That was the first cringe worthy statement! The next cringe worthy statement came from the financial officer who did not apologize for NOT having my vehicle available in a timely manner, but tried to up-sell/overcharge me for an upgraded model.

When I refused the out-the-door pricing hed offered, I requested a refund from my previous purchase. The financial officer told me that he was NOT going to refund my purchase because the check was already cashed and that it was my fault because Id already signed for the purchase of a new car that was as never delivered!! Needless to say, I was mortified! I told the officer that if they did not refund my check/money or present me with a reasonable offer for an upgraded purchase, that I would be contacting the police department and the DA here in Dallas, TX.

Well after getting the Manager involved and going back and forth for a reasonable offer, I was able to walk away with a new 2022 VW upgraded model. Again, this was the worst car buying experience Id ever had and I will NEVER refer anyone to this dealership nor will I ever visit them again!!

July 2021 went to the dealership for a car they ran my credit and approved me for a trade in of my 2019 Volkswagen with a 1000 down. I was okey with the down payment and when I called back the sales guy was not there anymore therefore referred to another salesman who again ran my credit and gave me another different deal.

October 15th went back to the dealership again ran my credit this time was 2000 down paid it with no problem did the paperwork which took me all day from 10am to finally having the car at 8pm and to my understanding paperwork was going to be emailed on Monday. 18th October around noon salesman calls me to go to the dealership, drive up there with no sleep from working again overnight only to be told i cannot drive the new car out of the dealership because I now need a co-signer.

My question was why did they give me the car on that day after spending a whole day there switched my insurance and paid 2000 down payment and then turn around and cause us psychological stress by asking back for the car. I feel I have been treated so unfairly by the Volkswagen, clay Cooley and after taking to the manager no help he got mad.

I purchased a 2022 Hyundai Santa Fe from Clay Cooley Mesquite on 07/06/21. The AC did not work and was blowing hot air so I spoke with my salesperson who advised me to take it to the service center (no appointment needed).

I went to Clay Cooley Mesquite service center on 07/10/21 and was there as soon as they opened to be turned away and told I needed an appointment. I made an appointment for the following Saturday 07/17/21 (I live in Fort worth and it is a 48 mile drive there). I arrived for my appt 07/17 15 minutes early and sat there until 4 pm when I get a call from the service center advisor that they will not have time to service my vehicle before they lock the doors at 5pm. Angry I walked over to the Main office to speak with a Supervisor.

I was eventually put in a loaner but asked to ONLY drive to and from work. I have not received any calls with an update on my vehicle. I called 07/22/21 and was told my vehicle had not been looked at yet. I called today 07/28/21 and the advisor states he has no record of my vehicle being in the shop to be worked on.

At this point I am very frustrated. Ive was told the AC machine to do test the AC on my vehicle is broken and has been broken for over 2 1/2 weeks.

Service advisor states he does not want when it will be fixed. Honeshelp