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I purchased a 2010 Equinox in December of 2015. The auto mechanic there said that he tested everything and everything was working. I tested everything anyway including the air conditioner. It did not cool but I thought it must just be freon since the mechanic said that...
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1.8
#1045440
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I bought the car on 3/17/17 with gap. I went back on 3/20/17 to cancel the gap. Well they were eager to help but the finance manager did not sign. I didn't realize it. Here I am on 5/2/17 called my finance bank and Cooley never sent in the cancellation paper . So I...
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2.1
#1044011
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Went on on a Monday to purchase a Toyota Tacoma was turned down put up a 1000 dollars for them to hold so approval could be achieved was turned down two days later but then took them two days to refund my money. Then a salesman calls me on Friday and tells me bring my...
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#1043595
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Clay Cooley Customer Care Review

Clay Cooley
#1046622
1.2
Bought a 2016 Jeep Compass. Never received a contract. Had to go to lender to find out and set up payments. Has been 60 days and have not received plates. What knid of nimrod is allowed to operate like this?
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Clay Cooley Customer Care Review

Clay Cooley
#1024363
1.0
This is in regards to the Dallas location....Do NOT go on thier website for a free quote to your phone!...The minute you do..the calls and texts are non stop!...Worseome *** hounds!!!..also who calls to your house at 8:30pm???/and after reading all the bad reviews...i'd rather not do business with them...signed.... Dodged a bullet
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Clay Cooley Customer Care Review

Clay Cooley
#985219
Wasn't able to figure out number to pay new car bills. Texted salesman multiple times, called the finance office multiple times and even left multiple voicemails. Nobody ever got back to me.
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Short Review for December 31, 2016, Pc_pricing

Clay Cooley
#982970
Charging 200 fee on top of doc fee for paying cash!
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Two months ago i bought a truck from clay cooley already lifted real nice truck when we got to finance they sold us additional insurance for the lift kit on it claiming that it would cover everything on that truck all we had to pay was a $200 deductible and two months...
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1.7
#1036978
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Date: 3/1/2017 My Complaint on Clay Cooley I will send this letter every day until someone hear my hurt and pain on the way your dealership mislead me in the wrong way and rushed me into getting a car I did not want!! But on the promise of 4 Salesman at your Clay...
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Anonymous
Anonymous

Sorry to hear about your frustrations. By the way, a PROMISE from a car dealership is worthless without a written agreement.

Anonymous
Anonymous

And this promise is of course in writing, right?

1.0
#1023562
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I was trading in my 2014 Nissan Altima for a 2017 Nissan Altima. The salesman, Ray, drove my 2014 to the back of the lot and gave me back my key to come get the rest of my belongings out of the car. I came to get my things the next day and forgot to hand the key over....
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Anonymous
Chris 1911

Call the bank that they used to finance the 2nd car and ask them for a copy of the credit application that was used for the submission of the loan. If your income is incorrec...

Anonymous
Rick

As a follow-up, if in fact the paperwork does not reflect your car as a trade-in, find out how much is owed against it.Best case is that CarMax might give enough to get rid ...

These people are so unprofessional!!!! First, My payment is mailed in EVERY month before the due date..... they seem to get the payment when they want to... then they have the nerve to have ignorant so called supervisors that lack the intelligence of a 7 year old! and...
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Anonymous
Anonymous

I can't stand them and how did you file chapter 7??

#1013807
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Asked for best price and they bought back a price marked up with $2000 of charges likem$500 for nitrogen in tires--which you get for free at costco. So told them not paying all those extra charges. Then found the price on web site was $700 lower than what they quoted...
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3.4
I liked
  • Looking for an attorney to take mu case
I didn't like
  • Sales and management team
#986159
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I refinanced my vehicle in May 2016 , went directly to cancel my Gap and it's already a New Year and have not received my money! Worst customer service ever. Never get my calls answer or when they transfer me always goes to voice mal and never get a call back. Would...
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Anonymous
Anonymous

I'm in the same exact position with 2 cars, any luck?

#983512
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Purchased used vehicle from dealer in park cities. 5 days after my temporary tag expired I still had not received my tags. I contacted Lynn Janicek , title clerk, and inquired as to where my tags were. Find out they never inspected the vehicle so they are not able to...
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#972453
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