Clay Cooley
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Clay Cooley Service Center Review
Staff Review
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Verified Reviewer | Grand Prairie, TexasRepair Dept I20/Hampton Rd
- Repair dept and customer service
- Repair dept or customer service
Preferred solution: Deliver product or service ordered
Marketing Calls Review
Positive Experience Review
Clay Cooley Austin, TX - Sales staff are smarmy sleezeballs, service dept. incompetent
I recently bought a 2015 Nissan Altima from Clay Cooley Austin. It was absolutely the worst car buying experience I have ever had, complete with zombie salesmen literally following our car into the parking lot and practically opening our doors for us, "options" that were not optional, and overcharging for stuff I never even wanted.
I got up to leave 3 times I was so unimpressed, but my wife was sick of car shopping and just wanted to close the deal - which easily took 3+ hours. We were "sold" glass etching - even though I told them 3 times I didn't want it, charged on two different lines of the invoice for it , and it was never even applied to our glass! To be fair I got a refund for the whole thing - but not without a lot of pushing. I just spent the last hour trying to get a human being on the phone from their service department.
I should have saw that coming since the only way to make an appointment was online - all calls went unanswered. Trying to get the status of my recall service I got bounced from one answering machine to another, most of which could not record a message since they were full! They were to have call ME when it was done.
Never got the call. Not surprised.
Clay Cooley - Staff Review from Norwalk, Connecticut
Clay Cooley - License Plate Review from Fort Worth, Texas
Awful people at Clay Cooley Nissan in Dallas. This company removed my license plates from my car that I punched from them in 2013 because I was going to trade to a Sentra from a Versa.
When I get there the sales men Ike and Elvis tell me I have to get an altima because of rebates which made my payment too much, which I shared with them. After a stressful debate I go with the altima . I did the customer survey and did not score them a 10 because I did not receive a 10 experience. I get a call from Elvis trying to scold me because I did not rate them a 10.
Two weeks later a get a call from them wanting me to return the altima because they decided againt the deal. I went back to get my versa and they had removed my plates and said they would replace them.
It is now 3 months later and they told me oh that was our mistake for removing your plates but it is on you yo replace them we are not going to do it even though we are the ones the took them and we don't know where they are. They are a horrible business and I will make sure it goes public about the way they treat people.
Clay Cooley Coupon Review
Clay Cooley - Loan Review from Colleyville, Texas
Clay Cooley - Car Purchase Review from Dallas, Texas
Payment Review
WHEWRE IS MY FREE IPAD
Preferred solution: Full refund
GPS nightmare when payment has been made on time!!!
Numerous times my GPS alarm goes off when payment isn't late or due!! Very frustrating when I get in my car to go to work BEFORE dealership is open to call and GPS goes off!!!!
It has gone off 1 day before payment due and 1 day after payment made!! I'm PISSED and very frustrated!!! This is no way to live! I'm missing time and wages at work when I'm stuck at home waiting for the dealership to open to take my call to reset the *** thing!!
Anyone have any ideas on how to get rid of this problem? It's become apparant to me that Clay Cooley doesn't care about taking care of their customers, OBVIOUSLY!
Preferred solution: Let the company propose a solution
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I think Kevin has been gone since end of October or first part of November. The last time I was in getting my car serviced they said he moved to Austin.
He was always super helpful with any issues I have had.
I am surprised you had a bad experience with him. Best wishes and hope you get your car back soon.
Yes, stay away from Cooley Chevrolet in Irving the worst place to go for shopping a car i spent 5 hours there just for nothing they want sell you what they want not what you want they are liars.