Anonymous
map-marker Dallas, Texas

Poor customer service. Last time.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I just left your Nissan service and this is the last time. Keep my oil change money from my 2014 truck. The first Hispanic lady walk by me three times (6:35pm tonight 10-6-14) and looked like I don't want to help I am ready to go home. That's just the starter, the really slim young looking Hispanic guy walked by me five times without saying anything or acknowledging that even was there. I was the only custumer under the service hanger. The last guy Hispanic who I recognized from other visits just looked at me twice . This is consistent with every time I go there. I have been there at least eight times and I always end up leaving for some silly reason. Call me when a part did not show and I drive all the way over there or just rude and uncustomer service like people. I own three Nissans and I will never pass Don Davis again to drive to South Dallas for this. Chase Tennyson is Great salesman and has helped not only me but has sold cars to my other family members. But this service department has angered me for the last time. Keep my oil money I'll pay at Don Davis instead.
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Anonymous
map-marker Fort Worth, Texas

Clay takes advantage of the elderly.

we are going through very similar situation. my brother and mother who is on social security were trying to get a small affordable vehicle. my brother was supposed to be the co-signer but would be making all the payments. my mother only gets about 1100 a month from ss. any who, they took my brother completely off the loan and just kept my mother, (their fault for not noticing it right away). my brother then said no, thats not the deal they wanted or worked out. left them the keys and said no thanks, never even test drove vehicle. seems they lied and stated that my mother made $4k per month, and next thing you know, a car magically appears in her driveway. my mother is elderly but clay cooley doesn't care. this is the type of practices that should get them shut down or penalized BIG TIME. hopefully the finance company understands. they spoke with my brother and stated that their is no way they would have financed him nor approved that vehicle for my mother with the amount she makes. clay cooley is a outright SNAKE.
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2 comments
Hibah Boy

Please contact me about your issue with them. 281 744 ****

Guest

What Clay Cooley dealership did you go to? Dallas?

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Anonymous
map-marker Dallas, Texas

POOR CUSTOMER SERVICE & RIP-OFF

I would NEVER buy a car from here but my son did. They catch you in a bad position and screw. Sell you a lemon and charge new car prices. There account manager us a straight up b!+€#! If you get behind one person will set up payments and then another person will tell you something different. Stay far far away from any of these dealership. Someone needs to shut down this whole place and I mean EVERYONE of them! Where is the BBB or consumer rights group. My son's car had *** in the floorboard. I have advised him to trade it in at a respectable dealer and loose the $400 a month payments. #RIPOFF CAR DEALER
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1 comment
Guest

Was it the Nissan dealership in Dallas?

Anonymous
map-marker Austin, Texas

Clay Cooley ***

My wife was fired after 14 years at the same dealership. Clay Cooley bought out Southpoint Nissan, and has fired most of the managment. My wife feels lost, and is deeply depressed. She did nothing wrong, She suspects that Cooley simply wanted to replace her with someone he could pay less. It takes a real P.O.S. to just cut the life out of someone so loyal and hard working as my wife. My wife will survive, she has much support. I am just amazed that this *** can sleep at night. I wonder how much money it will take to make this *** happy. I would love to be there when he stands in front of his maker.
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6 comments
Guest

I worked for clay as well.

I worked my butt off for this dealership only to get dumped in the grease by my superiors to save their own butts!

Upper management can only hide things from clay Cooley for so long. If HE only knew the truth every one of them would probably be fired....he gets lied to all the time by the people that he trust the most. Actually pretty sad.

Hibah Boy
reply icon Replying to comment of Guest-884924

Which location did you work at with Clay Cooley?

Guest

Why isn't your poor, mistreated little wife doing her own complaining? An employer has the right to fire anybody that they want to, and when businesses change owners a lot of that is apt to happen for any reason the new owner wants to use and it doesn't matter how long the employee has been there.

I don't feel sorry for your wife because I know lots of people that have been in the same situation.

If she is sitting around feeling depressed it is her choice, but she could get off her rear and look for another job.

Guest
reply icon Replying to comment of Guest-883851

that's okay Mr anonymous. the same thing will happen to you too!

Guest
reply icon Replying to comment of Guest-883851

^^ Why do you have to be a miserable cowardly person hiding behind the internet? People have feelings and when someone you love hurts, you stick up for them.

I would write a thousand words if my wife or husband was in pain. Yeah I'm pretty sure people will get over getting fired, but a place to vent is always a welcome place.

Why on earth would you even comment with your cowardly remarks? Why not put your real name Mr anonymous? afraid someone will know what a pathetic piece of work you are?

I don't have a problem with people knowing who I am, In fact email me coward.

Sgt. Kevin Stone

sarindevil@***.com

Guest
reply icon Replying to comment of Guest-884952

You'll be fired as well stone....seen it too many times..you must be at the nissan store in austin.

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Anonymous
map-marker Dallas, Texas

Car Review

The worst dealership ever, they payment department suck, the salesman suck. They charge way to much for their cars. They just suck
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Reason of review:
Problems with payment
Anonymous

Clay Cooley - 2010 Dodge Ram Review

Clay cooley is full of dirty employees all over their locations... I bought a 2010 dodge ram.. When thet ran my credit they told me my credit was not good enough for what i wanted to buy so i needed a co- signer.. Well i had someone co- sign for me .. We went to do the paper work and at the end i wad not even on the contract it was only d other guy and they never told us nothing.. The way i found out its cause they never ask me to sign anything and thats when they told me it was only on his name but i just pay for it... My friend had already sign all d paperwork so we had to take the vehicle... 4 weeks later my powertrain comes down while im driving on the highway call them never call me back i had to tow my truck on my own expenses and had to pay to fix it 2500 out of my pocket and could never get in contact with them...
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Anonymous
map-marker Walnut Creek, California

Clay Cooley - 2014 Chevrolet Sonic Review from Walnut Creek, California

So...clay cooley irving & could not reach a deal on a 2014 chevy sonic that I drove over y g e weekend. I returned heir car to them Monday & they won't return my deposit.!!! To add in st to injury, they have these dump mass receptionist who I know have been instructed to transfer everyone to a line. That nobody answers...and people this is why my pre act out! !! Bout to have to pull out my red nose and suit!
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1 comment
Guest

trust me I know it's because they don't want to let go of money.....I personally have seen that happen a thousand times.

Anonymous
map-marker Pico Rivera, California

Clay Cooley - Loan Review

Clay Cooley sent me one of these brochures in the mail sayi g I one something I get their the salesman go get me a walmart card with 5.00 than all of a sudden they tell me that thwy can get me into a car with zero down cool than next thing you no they ran my credit it was bad than they back door and said that my brothers credit was good and that he can get the car we stayed out their for about 8HOURS than everything is good than about two weeks ago they call my brother out hear again to redo paper on the 14 of July than on the 23 of july they come calling my brother back sayi g that his loan didnt go threw and they want the car back than they tell him that he didnt pass verification interview now I dont have a job nor a car because of clay cooley
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2 comments
Guest

I called to ask about the prizes also, knowing that it was a lure to the dealership. I asked if they were going to try to sell me a vehicle and he replied with "We are not going to force it on you, but we do have to ask if you are interested in buying a new car." I had been thinking about a new car because I was not happy with the Versa I purchased a year and a half ago, so I took the bait.

I'm happy with my new Rogue but very unhappy at the costumer service I am dealing with at present. Finance people and General Manager are greedy and not taking me refinancing my car with my bank very well. They are holding warranty cancellations until they get their thousands of dollars in kickbacks from Ally Financial. The finance guy actually asked if I would wait and make at least three payments because they stand to lose thousands and I would only lose a few hundred!

They keep telling me that the paperwork takes weeks to process, that's bogus! I cancelled my warranty for the Versa and received my refund check in the mail within 9 days of cancellation. The last time I checked with Nissan on the status of cancellation, they told me they were making sure all the paperwork was being done correctly.

This is their way of stalling for their money. August 2, 2014

Guest

I too am having a very bad experience with Clay Cooley Nissan in Austin. I purchased my vehicle with extended warranty, GAP, and an unknown Three for one warranty that I didn't ask for, for an additional $3,298.

I financed through them but changed my mind days later because they really didn't work in my favor for a lower interest rate. They were not happy that I was refinancing with my bank for much less. I cancelled my warranties so I could then go to my bank to do the paperwork, but hit a snag. Nissan first has to cancel the warranties for my numbers to go down for refinancing, they have been sitting on this for three weeks!

The finance guy asked if I could wait and make at least 3 payments so that they could get their money from the Finance Company, he said they stand to lose thousands and I would only lose a few hundred! I sent my cancellation information for my previous vehicle via online, and received a check within 9 days.

I also spoke with the General Manager and he has not been helpful either. I think I might have to stand outside their business and protest!

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Anonymous
map-marker Prairieville, Louisiana

Disputed Payment Review

They are scammers the lie an say customer bank disputed payment an repo the vehicle but when I call on 3 way with the bank clay Cooley hang up or lie an say there is no manager available
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Anonymous
map-marker Seattle, Washington

Clay Cooley Repair Review

My car was in the shop since June to Sept for the gm recalls I got my car back and the key and ignition still was messed up and my battery was dead And Jeff and Paul kept telling me my key is stuck in the ignition because my battery was dead and they were very rude during this I will never take my car nor will I recommend people go to clay cooley on airport freeway in irving tx
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Anonymous
map-marker Mesquite, Texas

Employees Treatment Review

Clay Cooley has employees that thinks clay Cooley walks on water. He needs to think when he allows David Highsmith to be let go. What a shame I know review clay Cooley as a person who cares nothing for dedicated employees.
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Anonymous
map-marker Bellevue, Washington

Clay Cooley - Voucher Review from Bellevue, Washington

I received a voucher that said I would be given one of 4 items with no purchase. I spent over 2 hours with Chris.

I kept telling him I couldn't afford a new car because I was on social security and only worked 20 hours. He said they would pay off my title loan. I could let my second car go back and let the title loan default. I kept saying no and he kept pushing.

I ask him what my prize would be and he said he had to verify the number and see what my number would show up and he would let me know. When I didn't purchase the car he led me to the back door and handed me a $5 gift card from Walmart. The prizes were an IPad and several other items. I told him I drove from Duncanville to Irving using what gas I had.

It took nearly 45 minutes to get there a and when it was over I was escorted to the back dock in the back with s $5 Walmart card. I didn't tell me that I had to buy a car to get a nice prize. I tried calling back twice and was told a manager would call back. Nobody returned my call.

They need to be reported to better business bureau for false advertising. Do not respond on any way to their free voucher. You will be taken to the back dock if you don't buy a car and receive a $5 gift card.

This is Judy. I am not through with them yet.

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2 comments
Guest

Hey genius, do you really think a dealership anywhere in the universe is going to pass out free ipads to everyone with their hand out? Did you seriously wake up and look at the tv and think "I bet if I spend the last of my money on gas to get to Clay Cooley they will give me hundreds of dollars worth of free merchandise.

You wasted your time, and, more importantly--the salesman's time. He didn't want to deal with your broke self for 2 hours it is just his job to keep pushing or else he will get fired.

They put food on the table by working, not collecting SSI like you.

Guest

Same thing for me only I did go to purchase a vehicle and take advantage of the prize boucher, after 6 hour waiting I was given a flyer with vacation destinations but it only pays for 2 nights and the extra fees comes to hundreds of dollars. I also have to take care of transportation.

Worst dealership so far. Looking to take legal action for false advertisement and civil action for being mislead before and after signing the contract.

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Anonymous
map-marker Benbrook, Texas

Clay Cooley - Vehicle Payment Review from Benbrook, Texas

Once they do finally get you in a vehicle they call you the day its due in the morning and harass you for payment. There is GPS in the car it beeps at you from the day before the payment date, if you don't pay in three days they shut the car down.

Isn't that enough payment reminder.. Tired of being harassed.

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3 comments
Guest

Pay your note....easy fix.There is no harassment when you fulfill your obligation as a person who just borrowed a large amount of money from someone. I am sure when you are late for any type of bill you get a reminder right? Well please do not vilify a company who gave you a loan when NO ONE ELSE WOULD.

Guest
reply icon Replying to comment of Guest-838253

Let me guess Chris B...as a smart *** you have NEVER in your life EVER used ANY part of a grace period that almost all banks allow on a car note?!? No one and I mean no one cares about what you have to say.

Clearly your life lacks something for you to search out people who clearly need to vent for whatever reason and do what you can to put them down. Does it get you off?

Are you some short lil waste of a man who got his *** kicked every day of his life growing up? And this is your way of feeling like an actual man?

Guest
reply icon Replying to comment of Guest-838253

What about those who pay their note & the car is still shut down after your company was paid, what is your rebuttal for that..

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Anonymous
map-marker Bellevue, Washington

Clay Cooley - Bad Service Review

Im 10k up side down cuz of those snakes. Never go there, they do bad business. Dodge,chevy,all of there dealerships have no good honest salesman. I really dont know how they all sleep. What goes around comes around!
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1 comment
Guest

You are 10k upside down because of yourself. You signed the paperwork.

No one forced your hand. I hate when people try and blame their own ignorance on someone else! Did you trade in a car that you owed money on to get a nicer one? Who's fault is that?

the dealership? And no, I have no affiliation with ANY dealership.

You made your own bed! Now lay in it!

Anonymous
map-marker Prairieville, Louisiana

"Dont "Go see clay cooley dodge in irving tx

Let me start off by saying Ive never had such a horrible experience in the auto field as I had today at Clay Cooley Dodge. Im so distraught and still shaken from the sad ,upsetting, misleading representation of such a well known establishment.

The salesmen will lie giving false advertisement catch phrases to get you down there only to sell you a dream that will never be reachable. I not only went to them once but twice...my mistake...and both times leaving there carless.

I hope in the near future those salesman will somehow grow a conscience and know wrong doing will never prosper. Honesy,integrity,and just some down home southern hospitality will get you a whole lot further with the people who ultimately pay their bills.

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3 comments
Guest

Fraud,snakes! Gave me run around for weeks.

I purchased a car went back im up side down 10k cuz of them and they wont help or sell me a car for better deal. They act like tnere looking out for u but really there plant to stab you in the back.

The whole staff is a joke and very dirty and un professional, I cant put professional cuz there all snakes dont ever go there if you buy.dodge or chevy goto other dealerships who can do better. Dont See Clay!

Guest

I had the same thing happen to me I drove off in the truck drove it for 2 weeks . Then they call me back and told me to bring the truck back to them .

That the finance company they went though couldn't finance me 2 vehicle . Im sure they put the truck back on the new car lot to resale as new .. Was lied to ..

Will never buy a vehicle from them every again.. Sorry *** people that works they also everything that come out of there mouth is a lie

Guest

:grin Contact me, I'm the Company Director named Kyle LeCrone in the note department. I can guide you in the right direction and speak with the floor manager at that location and assist you with any issues.

We just want happy customers!

214-986-**** my personal cell phone number or 972-721-**** ext# 7647. You can e-mail me as well klecrone@***.com or contact Larry Hackett 214-727-**** larry@***y, cooleylisa@***.com

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