Product: Clay Cooley Customer Care Clear all filters (31 of 31 reviews match)
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This dealership will tell you anything that that they think you want to hear I went up there three different times and all three times I got the runaround till I finally I decided I wasn't going to do business with these people they knew I was looking for a truck they...
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Anonymous
Lester Chambers

same happened to me. they lie just to get you to come in, then they try and change things up to get more out of you. Managers are in on it. they are all crooks. People bet...

1.5
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Clay Cooley Customer Care
#1137454
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When they repossed my car i had did laudry for 4 of my grandkids. Uniforms underware all i called n called no one knew are cared wat im talking bout im in tears on phone my grandkids could not go to school over week pass i talk to some one who found out where car was...
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5.0
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Clay Cooley Customer Care
#1105224
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I purchased my vehicle in 2014 from Clay Cooley this is the second vehicle I have purchased from him the first one was a Jeep Cherokee because I live in Grapevine I always took it to the dealership there moving on to 2014 I purchase my vehicle always had it serviced at...
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2.6
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Clay Cooley Customer Care
#1077509
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Clay Cooley - Upset customer

#1134359
1.0
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This is the worst dealership in the, I tried to go against what others have said about this company... BUT BE WARNED EVERYTHING THAT YOU HAVE HEARD AND READ WAS AND US TRUE... DONT DO IT..RUDE CUSTOMER SERVICE AND THEY WILL NOT ALLOW YOU TO SPEAK WITH ANYONE IN AS THEY say Corporate office. GO SOME WHERE ELSE
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Clay Cooley absolutely sorry dealer.

#1046622
1.2
Details
Bought a 2016 Jeep Compass. Never received a contract. Had to go to lender to find out and set up payments. Has been 60 days and have not received plates. What knid of nimrod is allowed to operate like this?
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Clay Cooley Customer Care Review

#1024363
1.0
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This is in regards to the Dallas location....Do NOT go on thier website for a free quote to your phone!...The minute you do..the calls and texts are non stop!...Worseome *** hounds!!!..also who calls to your house at 8:30pm???/and after reading all the bad reviews...i'd rather not do business with them...signed.... Dodged a bullet
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Clay Cooley Customer Care Review

#985219
Wasn't able to figure out number to pay new car bills. Texted salesman multiple times, called the finance office multiple times and even left multiple voicemails. Nobody ever got back to me.
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bought a suv, didn't have the color I wanted, I was told to go to Vandergriff, which I wished I had.Lies, Lies, no straight answers, the salesmen pass the buck, no one knows what the other person is doing or has done. You call and the receptionist transfers you, you...
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Clay Cooley Customer Care
#1063382
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I bought the car on 3/17/17 with gap.I went back on 3/20/17 to cancel the gap. Well they were eager to help but the finance manager did not sign. I didn't realize it. Here I am on 5/2/17 called my finance bank and Cooley never sent in the cancellation paper . So I call...
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2.1
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Clay Cooley Customer Care
#1044011
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Asked for best price and they bought back a price marked up with $2000 of charges likem$500 for nitrogen in tires--which you get for free at costco.So told them not paying all those extra charges. Then found the price on web site was $700 lower than what they quoted me...
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3.4
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Clay Cooley Customer Care
I liked
  • Looking for an attorney to take mu case
I didn't like
  • Sales and management team
#986159
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I refinanced my vehicle in May 2016 , went directly to cancel my Gap and it's already a New Year and have not received my money!Worst customer service ever. Never get my calls answer or when they transfer me always goes to voice mal and never get a call back.Would not...
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Anonymous
Anonymous

I'm in the same exact position with 2 cars, any luck?

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Clay Cooley Customer Care
#983512
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Purchased used vehicle from dealer in park cities.5 days after my temporary tag expired I still had not received my tags. I contacted Lynn Janicek , title clerk, and inquired as to where my tags were. Find out they never inspected the vehicle so they are not able to...
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Clay Cooley Customer Care
#972453
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Clay Cooley in Dallas on Hampton has the worst customer service. I've called multiple times about my car can't get return calls and the wrong part was order twice. It is evident that their customers is not a priority, it's ALL about making SALES and meeting a Quoto....
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1.3
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Clay Cooley Customer Care
#956621
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I just called them, Clay Cooley Nissan in Dallas to get my plates that were already due. I got a brand new car two months ago. The last thing they told me: hold on and a girl just cut the communication off. I called and called, How can resolve this? I'm pissed off...
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Clay Cooley Customer Care
#935549
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