Are companies penalized for fraud? I sure wish this dealership was. My husband and I were shopping for a new vehicle on 01/01/14, and decided to go see Clay. We were considering a VERSA, and were "talked" into what we thought could be a good deal. We went to the finance dept. and signed paperwork for the warranty on the vehicle. The finance rep. told us that their computers were down and that we'd have to come in the next day to finish the paperwork - he couldn't even print the paperwork we needed to sign to complete the deal . He handed my husband a signature pad and told him to sign it. (We take the blame for that, we should have asked what that was about. We just assumed it had something to do with our trade-in since that's what we were discussing at the time.)
Anyway, long story short, we later learned that this electronic signature was used in place of any document they deemed necessary for the sale of the vehicle. So, when we called back on 01/03/14, to tell them we'd decided not to purchase the VERSA, the finance rep. said that was fine because their computers were still down. So we thought that was the end of it.
Can you imagine our surprise when we drove up to our house that evening and saw a VERSA parked in our driveway that we'd never signed for? The car wasn't even available for us to test drive when we were at the dealership, b/c they hadn't put any oil or gas in it yet. The door to this vehicle was unlocked with the keys inside. We had ABSOLUTELY NO PAPERWORK ON THIS VEHICLE!
We made a lot of phone calls for days, and no one would talk to us. The only thing they told us was to call the financing company -- and that would have been fine, if we knew who the H*** financed the car (NO PAPERWORK!!). Less than 2 wks. later, (and no the car was not still parked in my driveway for that long; we parked it at the dealership and tried to give them the keys, but they wouldn't take them) we received a bill. WOW, we finally have some paperwork. We called the Nissan Corp. and finally someone listened to what happened to us. We were told that we'd receive a fraud package in the mail, along with the electronic contract.
Well guess what?? Someone from Clay Clueless decided to give us a call soon after. This "human" said that they were going tear up the contract, and could we please give him a score of 10 when we received the customer review. I'm confused again, does that mean that if we give him a 10, he'd tear up the contract??
Product or Service Mentioned: Clay Cooley Trade-in.