Clay Cooley
Reviews and Complaints
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Verified Buyer | Mesquite, TexasService department
User's recommendation: Do not go to that service department > no customer service at all. Do not talk to Jeff if he is the one on your car request someone else
Sold a car to me , without servicing , the car went completely dead battery not connected
User's recommendation: Clay Cooley servise guy did not fix one item and did not service so Alex never showed up and never called me to tell me he did not live up to fixing my new car
No service
- Dont have any
- Poor service and deceptive trade practice
Preferred solution: Deliver product or service ordered
User's recommendation: Don't come here they lie
Terrible Customer Service - Justin Gregg Worst employee of this place
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irving, TexasDissatisfactory Customer Service & Overall Experience.
I bought a Jeep from Clay Cooley Kia. The Jeep came with so many issues one after another.
They threw so many excuses and never kept me updated. All along it was the oil gasket supposedly. I barely bought it less than 1 month ago. The dealership does not care or even care to communicate with you.
I have written so many emails with NO attempt to call back or reply. they simply said "Sorry we will not be doing anything else with the Jeep". The jeep said there is no oil, how is that possible if it was just changed a couple of weeks ago. Also, it is still leaking oil from when I originally brought it in.
Overall the experience was just trash and I do not recommend to any one. At one point I was literally going to get a lawyer to help me just return the Jeep since it had so many problems.I tried reaching out to the general manager and again they DO NOT care. Keep in mind I paid $27K cash for my jeep.
you think they would appreciate business i brought them. Take your money to another dealership.
- Car buying process
- Sales manager had service dept illegally pass a car inspection
- Over priced
Preferred solution: Call back asap.
User's recommendation: Do not buy your vehicle here. Just save your time, because they really do not care.
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Verified Reviewer | Dallas, TexasBait and switch
- Locations
- Fake ads
Preferred solution: Apology
User's recommendation: Avoid at all cost!
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Verified Reviewer | Irving, TexasThe worst dealership, worst customer service and they lye to you so they could sell you a service you don’t want.
- Worst service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t visit this dealer ship they are wolves disguise of sheep&.
We came to Dunncanvillle store and cancelled the extended warrantee with finance person approximately in late May Form was May. We were told it would be 12 weeks and we feel it is past due
Preferred solution: Full refund
SUCKS SUCKS SUCKS
Preferred solution: Apology
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Verified ReviewerNone. Just wanted to share my complaint
Preferred solution: I'm not asking for anything. What happened and what was said was most inappropriate. All I was doing is being a loyal costomer. Not the first time I/we (family) has purchased vehicles there.
Not happy at all with them
Preferred solution: Price reduction
User's recommendation: Triple check everything and NEVER buy online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not go anywhere near this Car Dealer!
Bought my new Nissan truck from Clay Cooley Nissan when they owned the dealership in South Austin back in Jan 2015. Paid $ 2,400 for an extended warranty on the vehicle. Clay Cooley sold the dealership to South Austin Nissan approximately a year later. When I inquired about cancelling my extended warranty on the vehicle in Dec 2019, I was informed by South Austin Nissan that their records showed "NO EXTENDED WARRANTY" for my truck and to call Clay Cooley Nissan in the Dallas area. Long story short - you guessed it - after about 30-40 frustrating phone calls, finally got through to Clay Cooley's corporate office and explained that I wanted to cancel the warranty, since (a) the new Nissan dealer had no record of the warranty, and (b) I don't live in the Dallas area to even get the vehicle worked on if I wanted to.
Needless to say, after 5 weeks, I still have not received a refund, not a penny. No communication what so ever from the dealer. Though I was charged $ 2400 for the extended warranty, I sincerely doubt now that I ever had it...dealer no doubt pocketed the money.
All I can say is that there is a certain place in *** for unscrupulous dealers like this. How they can stay in business and still keep their franchise from Nissan Motors of North America is beyond comprehension.
Will I ever see even a partial refund of my extended warranty? I doubt if I'll ever hear from the Clay Cooley corporate people ever again. But that's okay, I'll never buy another Nissan product ever again and I have the satisfaction of passing this complaint on to as many prospective car buyers as possible.
- Poor service and deceptive trade practices
- Poor service and deceptive trade practice
Preferred solution: Let the company propose a solution
Bad customer service
Preferred solution: I’m a lost for words
User's recommendation: Go somewhere else
Horrible!
Worst place to buy a vehicle ever! I’d give them no stars if I could!
I bought my Kia 6-1-19.
The finance guy was friendly and I thought he was going to take care of exactly what I needed. He told me that they couldn't finance me with my trade in and then he turned away from the cameras and told me he was covering the microphone so no one would know what he was about to tell me. He then told me I should just park my old car in the parking lot and call the finance company of that car and tell them to come get it. And to not make any more payments in it.
He told me yeah it would hurt my credit now but with the new loan I would be alright especially if I made my payments on time. At the time I thought it was odd that a finance guy would tell me that but ok. We talked about gap and I said I needed that since I know what happens if you don't have gap. He said of course so I figured it was on the contract.
I never got the contract in full but did not realize it at the time, he'd put papers in an envelope so I assumed the contract was in there. Then my car was totaled on 7/18/19. I told everyone I had Gap. I never would have signed anything without Gap.
Fast forward a few days, I realized I didn't have my full contract so I called and asked for it on Tuesday and the finance guy proceeded to tell me I did not have Gap. He told me we talked about it and that I was going call my car insurance to get Gap. I know that is not true as my insurance company does not sell Gap and I can't change companies because every other company wanted 200-250 more a month. I told him that, he argued.
I hung up on him out of frustration. We ended up talking to the Sales manager over the next few days, he was understanding and said he didn't see how I wasn't sold Gap. He also said he was going to do whatever he could to help. Later he said he had talked to Jeff, the finance guy, and Jeff said there was no room on the contract for Gap.
Today my fiancé went up there to see what was going on, Brian said he was still working on things. Late this afternoon about 4:45 I checked my email and there was my contract. I printed it out and immediately noticed that the signature was not mine on the paper saying I declined Gap. We took the paperwork up to the dealership and asked to speak to the manager.
The finance guy came out and said Brian said to bring us back. He took us to his office then pulled out an envelope and said there's the paperwork you never came back and got, he never told me to come back to get the paperwork and I've bought many cars and never had to go back to get the contract. Even from them as my previous car was bought there. He left the room and then came back and said the manager of the dealership was going to come talk to us.
He took my contract back into the other office and then another gentleman came in. I requested the finance guy not be in the room and then I asked this guy if he was the manager of the dealership. He said he is the finance director. We explained what happened, again.
All he would say is I don't know, I don't know. I asked who was above him, he said the manager of the dealership's name, we asked if he was there. He said no and I said I needed his name and number on a piece of paper, he told me he didn't know his number. I said so he is your manager but you don't know his number?
He then said he can't give the number out. I asked why he didn't say that to being with, he just said I don't know. Basically they have no clue and clearly do not want to help. I have since discovered that the gentleman that said he was the finance director is actually the sales manager.
Also, I had a maintenance plan and a GPS plan on car totalling around $2000. I called both companies to cancel those policies, they told me I had to call the finance department at Clay Cooley. I called twice, left messages both times, asking for an email with confirmation that those policies were canceled. I never received a phone call back nor did I receive an email.
I was told by another car company finance guy that the car dealership makes more money off the warranties than they do off gap. I truly feel as though the finance guy looked at me as an easy target to take advantage of. I want to reiterate that the signature on the paper denying Gap was not my signature. I also received paperwork that wasn't even in my name as part of my contract.
They are so shady! Don’t ever go there!
- Con artist in finance department
Preferred solution: Let the company propose a solution
Dont go
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If you didn't have a warranty it is all on you. You should always get a car checked out by a mechanic.
Most sales are As-Is by default.
If you did not get it inspected you are the one who has to pay for the repairs. Yes, even if it was 10 minutes.