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Bought my new Nissan truck from Clay Cooley Nissan when they owned the dealership in South Austin back in Jan 2015. Paid $ 2,400 for an extended warranty on the vehicle. Clay Cooley sold the dealership to South Austin Nissan approximately a year later. When I inquired about cancelling my extended warranty on the vehicle in Dec 2019, I was informed by South Austin Nissan that their records showed "NO EXTENDED WARRANTY" for my truck and to call Clay Cooley Nissan in the Dallas area. Long story short - you guessed it - after about 30-40 frustrating phone calls, finally got through to Clay Cooley's corporate office and explained that I wanted to cancel the warranty, since (a) the new Nissan dealer had no record of the warranty, and (b) I don't live in the Dallas area to even get the vehicle worked on if I wanted to.
Needless to say, after 5 weeks, I still have not received a refund, not a penny. No communication what so ever from the dealer. Though I was charged $ 2400 for the extended warranty, I sincerely doubt now that I ever had it...dealer no doubt pocketed the money.
All I can say is that there is a certain place in *** for unscrupulous dealers like this. How they can stay in business and still keep their franchise from Nissan Motors of North America is beyond comprehension.
Will I ever see even a partial refund of my extended warranty? I doubt if I'll ever hear from the Clay Cooley corporate people ever again. But that's okay, I'll never buy another Nissan product ever again and I have the satisfaction of passing this complaint on to as many prospective car buyers as possible.
Reason of review: Warranty issue.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.
Clay Cooley Cons: Poor service and deceptive trade practices, Poor service and deceptive trade practice.