Kendrick J Trs

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Verified Reviewer
| map-marker Irving, Texas

No tags

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I haven't received tags since purchasing in early April 2024. Keep getting the run around! I've been transferred to the title department several times, where I left messages but received no return calls or emails!!! Please help!!
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Preferred solution: My tags asap

Terry C Nmx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Irving, Texas

Paid over $400 internet advertised price.

Clay Cooley - Paid over $400 internet advertised price.
Clay Cooley - Paid over $400 internet advertised price. - Image 2
Charged $7909.27 vehicle for internet advertised price of $7500.00. Photos below. Terrible experience!
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Loss:
$409
Cons:
  • Dishonesty

Preferred solution: $409.27

User's recommendation: Stay away! Buyer beware!

1 comment
Guest

Why did you do that ? The time to complain would have been when they presented you the bill.

Courtney B Zns

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Verified Reviewer

Crooks

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Original review May 13, 2024
Clay Cooley is a broke *** car lot desperate for money and willing to do anything for it. Dont waste your money. David Montgomery is prejudice and a crook. Trash all around. They not making money so they will do whatever even change naked on buyers contracts just to make a sell. Stay away. Charity unprofessional. Put some clothes on your breast will not make you a sell.
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User's recommendation: Don’t buy it will be a waste

Jim L Pku

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Verified Reviewer
| map-marker Dallas, Texas

Horrible people

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The worst car buying experience ever! Thieves! Buyer beware I agreed to buy a new Nissan, and they switched it for a different one hoping I would not notice.
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Preferred solution: Apology

User's recommendation: Stay away from Clay!

Young C Vpo
map-marker Arlington, Texas

Fraud

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The finance guy Mr. Hernandez at the Clay Coolly in Arlington, Texas Mitsubishi told a bold face lie about a service that I could get rid of in 90 days, but it came out to that this charge for this service is now part of my car payment for the duration of my loan. My car payment is not what it supposes to be.
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Pros:
  • Nice cars
Cons:
  • Lying finance department personal

Preferred solution: My car payment at the amount it should be.

User's recommendation: Don't buy from Clay Cooly because the finance department is full of bull.

1 comment
Guest

What someone "told you" is meaningless. The four corners of the contract you signed are explicit and crucial ; they are all that matters.

You saw the amounts involved before placing pen to paper. If you failed to understand, that's a shame bu changes nothing. Read before you sign. Understand before you sign.

If you can't, engage someone who can in your stead.

Remember forever : verbal promises vanish into thin air like a puff of steam in the wind. The contract is eternal.

Anonymous
map-marker Germantown, Maryland

Balance due is inaccurate

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Received zero paperwork on signed documents! Balance due from finance company is inaccurate!!! Mr. Cooley needs to get involved in this one immediately !!!
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1 comment
Guest

"Mr. Cooley" doesn't "need" to do anything.

You want him to do something. There is a difference. When people talked to anyone in my office like that, their case got put on the bottom of the stack. Suggestion : formal written request served via Certified Mail Return Receipt Requested.

Keep the complaint brief, polite, and firm. One side of the sheet only.

Anonymous
map-marker Doylestown, Pennsylvania

Great experience with no problems with customer service

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I purchased a certified pre-owned car from Clay Cooley Hyundai in Rockwell, TX in February 2023. And for starters my credit is not good so getting financed I knew would be a challenge, but I was in desperate need of a new vehicle.

I had no trade in and only 2000 that I could put down, and I have to say Clay Cooley Hyundai went above and beyond to get me in a pre-owned nice Toyota with low mileage. Customer service was superb and very professional and knowledgeable. Interest is high, which is to be expected with fair credit.

I would highly recommend this dealership and I will use them again. Thank you, Clay Cooley Hyundai, for making it possible for me to drive off in a new vehicle

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User's recommendation: Highly recommend

3 comments
Guest

I’m going to be quick and to the point . I was in desperate need of a car as well i purchased a 2013 Kia suv from clay Cooley in 2019 , and my car note was 495 a month I made my payments even though a pandemic.

Clay Cooley gave my account to another bank close to the end of my line around the time daughter died in 2022 ,and I got behind and asked for them to give me mercy I was only behind three months and the suv I was purchasing from them was only 5 months from being paid off and they repossessed it and put it on my credit. I strongly advise anyone in desperation to get a vehicle this is not the place to do business. I was told to never go to clay Cooley but I went anyway because I was as everyone says when they go there in desperation. I will say clay Cooley has nice cars but his reputation for bad business is his truth and it became my reality.

I am still without a vehicle today. Thank you clay Cooley for a Horrible experience.

Guest
reply icon Replying to comment of Guest-2386948

Clay Cooley has nothing to do with you missing payments and losing your car.

Guest
reply icon Replying to comment of Guest-2386948

$495 per month for a 6 year old Kia was highway robbery to begin with.

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Carla H Fzv
map-marker Dallas, Texas

To report Clay Cooley ***

Clay Cooley *** kept my car in service due to effective sensor for 2 weeks service rep told me it would be fixed under free will now he has been fired. I need a call from Clay Cooley 214 533 ****.
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Preferred solution: My car repaired per Service Rep.

Terry H Xyl

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Verified Reviewer
| map-marker Mesquite, Texas

Complaint

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They don't honor the clay cooley 3 day return guarantee. One person honored it the sales manager didn't. They don't care about customers only money.
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Pros:
  • Filed a consumer report
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't buyfrom clay cooley

Terry H Xyl

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Verified Reviewer
| map-marker Redmond, Washington

One person told us one thing another told us some

Clay cooley of mesquite did not honor the 3 day return guaranteed on the family policy. One person told us on August 4 2023 that we could return the new car that we bought from them on August 7th at 130 pm. We bought it back and the sales manager said no. He offered us another car for " a big discount". Then he said he couldn't tell us how much of a discount. We will never go to clay cooley again. We have bought 3 new vehicles in the last 2 years from clay cooley. We will never buy from clay cooley again.
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User's recommendation: Don't buy from clay cooley

Clara W Uhv

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Verified Reviewer

They are Horrible! This Rating should be Negative!

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It was HORRIFIC! Buying a vehicle from this dealership was the worst experience Ive ever had.

Unfortunately, I had to place an order for my car. I gave the sales representative an advanced check/payment from my bank. I was never contacted about the status of my order for a whole month even though I left several messages, Eventually, I took the initiative to contact and visit the dealership in person. Upon arrival, I noticed that their were several vehicles available for purchase.

I asked the sales representative why she didnt contact me about my car or one of the vehicles that were available to purchase? She stated that she actually forgot about me. That was the first cringe worthy statement! The next cringe worthy statement came from the financial officer who did not apologize for NOT having my vehicle available in a timely manner, but tried to up-sell/overcharge me for an upgraded model.

When I refused the out-the-door pricing hed offered, I requested a refund from my previous purchase. The financial officer told me that he was NOT going to refund my purchase because the check was already cashed and that it was my fault because Id already signed for the purchase of a new car that was as never delivered!! Needless to say, I was mortified! I told the officer that if they did not refund my check/money or present me with a reasonable offer for an upgraded purchase, that I would be contacting the police department and the DA here in Dallas, TX.

Well after getting the Manager involved and going back and forth for a reasonable offer, I was able to walk away with a new 2022 VW upgraded model. Again, this was the worst car buying experience Id ever had and I will NEVER refer anyone to this dealership nor will I ever visit them again!!

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Cons:
  • Please see reviews

User's recommendation: Please shop elsewhere!

Anonymous
map-marker Dallas, Texas

Very disappointed about vehicle I purchased

I went to turn my car in because I realized I didnt like it and plus my speedometer is in km/h. There is no way to change it to mph where Im in America. They told me I cant because I took the little blind spot motors off and in doing so I cracked mirror. I told them I would pay for them to replace the mirror and they still said no. On top of that I just dont like the suv as much as I thought I did. I tried to get them to give me my car that I traded in back but still refused. Plus the extra fees they added in. Now I am looking to trade in because Im very unhappy and dissatisfied.
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Phyllis C Rvn
map-marker Pittsburgh, Pennsylvania

Complaint

Clay Cooley - Complaint
Purchased vehicle in April 2022 I need my vehicle repaired, I sold a lemon and I have been lied to thru your service department every since I have sealed with Clay Cooley.
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Loss:
$6

Preferred solution: Clay Cooley should be totally responsible for repairs due to this problem was present and the Service turned the Repair Service light out and got down to the problem.

Joseph M Dyc
map-marker Irving, Texas

Not a happy customer

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Incompetent dealership if there a zero that what I have rated I have to take time out of my busy schedule been calling about for 3 weeks now they expire tomorrow.
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Cons:
  • Poor customer service
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy here

Tena H Hmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Sales person purposefully tried to deceive me

Took parts off my car after telling me they fixed it, I got home looked under my car they took it off
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Preferred solution: I would like the part they took of my car

User's recommendation: THIS PLACE IS TRASH! Dont go to Clay Cooley...........

Vasif S
map-marker Mesquite, Texas

It is false information. They added your car value $4000 more than listed price. If you want to buy $20 000 a car, under this service your car price is $24 000 they will sold you. Don believe them. Th

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Clay Cooley - It is false information. They added your car value $4000 more than listed...
Clay Cooley - It is false information. They added your car value $4000 more... - Image 2
They gave false information. They added your car value $4000 more than listed price. If you want to buy $20 000 a car, under this service your car price is $24 000 they will sold you. Don believe them. They are lying.
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Preferred solution: Price reduction

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