Clay Cooley Reviews

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Service department

Clay Cooley - Service department
Clay Cooley - Service department
ON Wed 25th of November 2020 I went to pick up my car at Hyundai in Mesquite. I noticed that they had charged $155 for adjusting car plate. The car plate had been installed by a guy named Collin at the dealership in Mesquite. It was apparently installed incorrectly but I was charged that huge amount to correct their own mistake. I want my money back.

User's recommendation: Do not go to that service department > no customer service at all. Do not talk to Jeff if he is the one on your car request someone else.

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ID
#2312243 Review #2312243 is a subjective opinion of poster.
Location
Mesquite, Texas

Sold a car to me , without servicing , the car went completely dead battery not connected

Battery not connected cable came off stuck in a parking lot first nite, two door sensors not working for keyless entry the car said only 4000 miles on it . There was a damaged cover box underneath at with a big hole unit , a thick wire hanging down , dangerous situation, so I finnaly got a hold of Alex Reece , told me the salesman had told me the car only came with one key and I would have to go and buy a second key from Ford , so I told Alex about all this and he got me a second key and told me to bring the car back toto the dealership

User's recommendation: Clay Cooley servise guy did not fix one item and did not service so Alex never showed up and never called me to tell me he did not live up to fixing my new car.

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1 comment
#2017338

If you didn't have a warranty it is all on you. You should always get a car checked out by a mechanic.

Most sales are As-Is by default.

If you did not get it inspected you are the one who has to pay for the repairs. Yes, even if it was 10 minutes.

ID
#2571275 Review #2571275 is a subjective opinion of poster.
Location
Mckinney, Texas
New Reviewer

No service

Well first I was lied too then I was ignored and this after you took part of down-payment then I came for refund and I have been waiting for atheist 1 hour nothing but wait I did not hasatate 1 min 5o give you money but when I ask for I back you make waitdont come

User's recommendation: Don't come here they lie.

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ID
#2321173 Review #2321173 is a subjective opinion of poster.
Location
Irving, Texas
Pros
  • Dont have any
Cons
  • Poor service and deceptive trade practice
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible Customer Service - Justin Gregg Worst employee of this place

Clay Cooley in Richardson. Cancelled extended warranty back in May. Justin Gregg said it would take about 12 weeks to get a refund. It's taken several visits to the dealership to get a follow up. Every visit has been the same lie “Check is almost ready”. It's been 4 months now and still no answer. Justin Gregg was given an ultimatum to answer by this Tuesday, September 29. He never answered. Now is time for the lawyers to get involved!
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ID
#2200391 Review #2200391 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$4000
Preferred solution
Full refund
New Reviewer

We came to Dunncanvillle store and cancelled the extended warrantee with finance person approximately in late May Form was May. We were told it would be 12 weeks and we feel it is past due

It has been 4 months and no refund
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ID
#2171354 Review #2171354 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Clay Cooley Warranty
Loss
$2500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bait and switch

See car I wanted. Inquired about it. Set appointment. Day off f appointment they sent message saying expecting me. I confirmed that car was still there. Get to lot 5555 lemon dr Dallas Texas. They said car was sold yesterday. Then said d car was sold the day I inquired about it. But, said car was there before I made the trip. Rude people. No professional manner at all. Bought same car else where!

User's recommendation: Avoid at all cost!

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ID
#2144749 Review #2144749 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Locations
Cons
  • Fake ads
Loss
$10
Preferred solution
Apology

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Verified Reviewer
New Reviewer

The worst dealership, worst customer service and they lye to you so they could sell you a service you don’t want.

We visit this Dealer because they had a promotion going on, and we thought that they were trustworthy, a lye. You see signs around the dealer promising loyalty and solve you complain if you have any, also a lye. Everybody that I had contact with lied to me in one way or another. They told us that they couldn't honor the sale going on, so why are you promoting a sale. They told us that for the bank to approve a lower APR we needed to add the maintenance package. One of the sales manager told us that the car mats were In the trunk of the car, and they weren't, supposedly they order them, and I am still waiting for them. When we decided what car we wanted, they didn't honor the price that said online, after going back and forward they gave us a deal and when we got to finance they didn't honor what they had told us. Is very sad that all this happens. If I had read the reviews before coming to this dealership I wouldn't been going through so much trouble and disappointment.

User's recommendation: Don’t visit this dealer ship they are wolves disguise of sheep&.

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1 comment
#1909893

Iris = it is Lie. Lye is a product that scours.

ID
#2113951 Review #2113951 is a subjective opinion of poster.
Location
Irving, Texas
Cons
  • Worst service
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I bought a Jeep from Clay Cooley Kia. The Jeep came with so many issues one after another. They threw so many excuses and never kept me updated. All along it was the oil gasket supposedly. I barely bought it less than 1 month ago. The dealership does not care or even...
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ID
#2103779 Review #2103779 is a subjective opinion of poster.
Location
Irving, Texas
Cons
  • Original price does not match paperwork
  • Sales manager had service dept illegally pass a car inspection
  • Lies
Loss
$27000
Preferred solution
Call back asap.
New Reviewer

SUCKS SUCKS SUCKS

THIS DEALERSHIP IS THE WORST DEALERSHIP TO EVER EXIST. TALK ABOUT A CIRCUS. NO ONE ANSWERS THE PHONE AND IF SOMEONE DOES ANSWER THE PHONE THEY SEND YOU IN A CIRCLE UNTIL THEY FORWARD YOU TO A VIRTUAL CUSTOMER SERVICE NUMBER.
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ID
#1923531 Review #1923531 is a subjective opinion of poster.
Location
Irving, Texas
Preferred solution
Apology
New Reviewer

Not happy at all with them

I ordered a truck online 2017 ram it took 2 weeks longer to get than they originally said when I got it the paint and windshield has multiple chips has fender damage bald tires Cruz control doesn't work and they say it was good when it left them for $45,000 I expected more do not get anything from them unless you put eye's on it in person

User's recommendation: Triple check everything and NEVER buy online.

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ID
#1862146 Review #1862146 is a subjective opinion of poster.
Location
Southwest Dallas, Texas
Product
Ram Trucks Truck
Preferred solution
Price reduction
New Reviewer

Bad customer service

This has been the worst experience I have every had when buying a car. I will never recommend or ever buy another car from this dealership. When buying a car we were treated like we were stupid from the used car dealership and we were trying to refinance and to get the gap and warranty off they told us to come in, so we drove a hour to get there, when we got there they told us when can doing it by email. WTH so we drove in the pouring rain for an hour, they said we could do it by email. Thank you but no thanks I will not buy another car from this dealership. Sincerely Kevin Turner P.S if this is the way you treat your customers I think you need to figure something else out.

User's recommendation: Go somewhere else.

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ID
#1842381 Review #1842381 is a subjective opinion of poster.
Service
Clay Cooley Customer Care
Preferred solution
I’m a lost for words

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Bought my new Nissan truck from Clay Cooley Nissan when they owned the dealership in South Austin back in Jan 2015. Paid $ 2,400 for an extended warranty on the vehicle. Clay Cooley sold the dealership to South Austin Nissan approximately a year later. When I inquired...
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1 comment
#1822917

Here is an update on my situation: After several email requests for an update, I finally received a response from the "Cancellation Director, Clay Cooley Auto Group" on Jan 15, 2020. She replied with the following - verbatim: "We process requests in the order we receive them and are only just starting on requests received in December.

We try to advise customers that it can take 10-12 weeks for complete processing on the cancellation form because of the volume we receive here for all 18 dealerships. I apologize for not responding to your last email, I had it flagged to return to but haven’t gotten back to it yet this week." I first contacted them for a refund on Dec 4, 2019, so two full months have already passed. My response back to the Cancellation Director above was that I would patiently wait until the end of February. If I do not receive a refund, or a satisfactory response, by the end of this month (nearly 90 full days will have passed), then I plan on definitely following through with legal action against this dealer.

I am also considering other actions that involve state and federal agencies.

I don't believe I have ever dealt with a car dealership that has been so unresponsive and ridiculously time-consuming in my entire life. I sincerely warn prospective car buyers from purchasing an auto from this dealership - either shop out of town or from another dealer who has a better reputation for customer support.

ID
#1757772 Review #1757772 is a subjective opinion of poster.
Cons
  • Poor service and deceptive trade practice
  • Poor service and deceptive trade practices
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Let the company propose a solution
New Reviewer

None. Just wanted to share my complaint

Hello. I wanted to let you know how much of a bad experience my wife and I had at our most current visit. We bought a Jetta from your Volkswagen dealership in Richardson about 4 months ago. My wife got into a wreck on December 13th and the vehicle was determined to be a total loss. So we decided to go back to the dealership to purchase a new car. Keep in mind my family has purchased 4 Volkswagens from your dealership in the past. We arrived to the dealership on Wednesday December 18th and our sales agent was Zarina. She was pleasant when we first walked in for our initial visit. We discussed a few options. She was trying to sell us an orange VW Passat. The reason this was the vehicle she chose is because we had an upside down balance of about 2400 that the insurance didn't cover. So the plan was forward the balance to the new car. This was a service loaner car that was discounted. At first we didn't like the vehicle just because of the color. We then proceed to try a 2013 VW Passat. The manager tried everything he could to get us into that vehicle. But because the situation of the upside down balance, we were not able to get that vehicle. Which is very understandable. Due to the time, the bank just closed so we came in the following day to discuss the purchase. I want to bring you up to speed on what was promised and our personal situation. My wife's sister passed earlier that week. She was ran over by driver while she was crossing the street. I just want to let you know the state of mind my wife and I were in prior to coming in for our appointment. This being said, we proceeded to see what vehicle we were able to purchase with NO down payment. The reason we didn't have the money for the down payment is because of our expenses for the family and traveling to Houston the following week (Dec. 26 and Dec. 27) for the Wake and the Funeral. We never explained what the family emergency was at the beginning. We only said that we had a family emergency we had to attend to in Houston. We didn't want to give details. Again, I say this for you to understand the state of mind we were in. I am trying to build up to the last day we were at the dealership. Back to the sale. Zarina, Brian and ourselves came to an agreement to go ahead and purchase the 2019 Orange Passat with NO down payment and they were going to extend the loan for 72 months to make up for the forwarded upside down balance. Keep in mind, we never tried to go down on the price. The only thing we said is that we didn't have the money for the down payment and that our monthly cap was 375. We agreed to 387 with no down payment. So on Saturday December 21st I called Bryan Bower and Zarina to let them know that we decided on the Orange Passat. I asked them if everything was in place for us to come down and sign the paperwork. Brian said everything is good, the car is in detail and all we had to do is sign the final paperwork. When we arrived, we were greeted and after the agreement, another sales manager (didn't catch his name) came up to us and asked if there was anyway that we could put down a down payment. We then finally said, "NO, we discussed all of this the prior 2 days we spent here and all the paperwork we signed stated we were not going to put down a down payment because we couldn't afford it due to my sister just passed because she was brutally ran over while crossing the street by a driver" We had to finally break down and explain what the family emergency was and why we were not able to put down a down payment. So after all that, the sales agent said, "how has your day been going?" My wife said, "not that good" She then said, well hopefully we can make it better. My wife then said "no you cant (referring to her sister)" She then said, "Oh, its been a shovel in the dirt kind of day" You can just imagine how that statement hurt my wife. She then proceeded to the sales desk, where we can hear everything they were saying. One sales manager said "we are giving here a discount already, does she also need the Hallmark Special" That was the most hurt-full statement anyone can say. Not only was the 'shovel in the dirt' statement not hurtful enough, he basically said "does she want a sympathy discount for her sister passing" WE NEVER ONCE ASKED FOR A DISCOUNT, WE JUST AGREED TO NO DOWN PAYMENT AND THAT THE LOAN WOULD BE EXTENDED TO 72 MONTHS TO MAKE UP FOR THE LOAN AMOUNT. Which was approved by the bank. On a different note, the sales manager asked if the insurance can release the totaled vehicle to me and leave it at the dealership. Not sure if your employees know how that works. My insurance paid off the car to GM Financial so now the totaled vehicle is now the insurances and not mine. Even though all this was cleared the very first day. This was the most horrible experience we have ever had. To make it worse, it wasn't just one sales manager with all the comments, every one in that sales office was making inappropriate remarks. We were the most easiest people to work with. We never once tried to negotiate with the price. We then just broke down leaving the dealership with tears because of the hateful remarks make.
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ID
#1741550 Review #1741550 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I'm not asking for anything. What happened and what was said was most inappropriate. All I was doing is being a loyal costomer. Not the first time I/we (family) has purchased vehicles there.

Dont go

not getting what promised having to buy own car battery on new car call multiple people no answer, no call backs, including management and corporate.... what bad business guess it's lawyer time
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ID
#1735570 Review #1735570 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Given a bad check

Clay Cooley VW Park Cities gave me a bad check. I went to the bank, their bank, and they couldn't cash it. Glad I didn't put in my bank!!! I'm going to the police department to file a police report for giving me a bad check.
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ID
#1696631 Review #1696631 is a subjective opinion of poster.
Location
Northeast Dallas, Texas
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

They lied to me about warranty and lied about my income to the finance company.

Was told that I had a 39,000 mile factory bumper to bumper warranty left on the vehicle, and if anything went wrong all I had to do was bring it in to any mitsubishi dealer and they would fix it free of charge. So I bought the 2014 mitsubishi outlander sports car about three months ago for my wife, now it needs ball joints took it in and they want to charge me for it and for checking it out. three minute check out and they want to charge me $140.00. I should have known better.Then charge me $550.00 more to fix the problem. Stay away from Clay cooley Mitsubishi in Arlington TX. Crooks, Iiers , and don't care about the customers. If the President wants to make America great again, he should do something about these companies ripping off the consumers just to make a buck. Do something for the poor people not just the rich.
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ID
#1656284 Review #1656284 is a subjective opinion of poster.
Location
Lancaster, Texas

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