Most helpful review
New Reviewer

Not a happy customer

Incompetent dealership if there a zero that what I have rated I have to take time out of my busy schedule been calling about for 3 weeks now they expire tomorrow.

User's recommendation: Don't buy here.

View full review
ID
#3612589 Review #3612589 is a subjective opinion of poster.
Location
Irving, Texas
Cons
  • Customer service
  • Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Complaint

Clay Cooley - Complaint
Purchased vehicle in April 2022 I need my vehicle repaired, I sold a lemon and I have been lied to thru your service department every since I have sealed with Clay Cooley.
View full review
ID
#3602101 Review #3602101 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$6
Preferred solution
Clay Cooley should be totally responsible for repairs due to this problem was present and the Service turned the Repair Service light out and got down to the problem.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sales person purposefully tried to deceive me

Took parts off my car after telling me they fixed it, I got home looked under my car they took it off

User's recommendation: THIS PLACE IS TRASH! Dont go to Clay Cooley...........

View full review
ID
#3496370 Review #3496370 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
I would like the part they took of my car
New Reviewer

It is false information. They added your car value $4000 more than listed price. If you want to buy $20 000 a car, under this service your car price is $24 000 they will sold you. Don believe them. Th

Clay Cooley - It is false information. They added your car value $4000 more than listed price. If you want to buy $20 000 a car, under this service your car price is $24 000 they will sold you. Don believe them. Th
Clay Cooley - It is false information. They added your car value $4000 more than listed price. If you want to buy $20 000 a car, under this service your car price is $24 000 they will sold you. Don believe them. Th
They gave false information. They added your car value $4000 more than listed price. If you want to buy $20 000 a car, under this service your car price is $24 000 they will sold you. Don believe them. They are lying.
View full review
ID
#3285298 Review #3285298 is a subjective opinion of poster.
Location
Mesquite, Texas
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Treated unfairly

July 2021 went to the dealership for a car they ran my credit and approved me for a trade in of my 2019 Volkswagen with a 1000 down. I was okey with the down payment and when I called back the sales guy was not there anymore therefore referred to another salesman who...
View full review
View full review
ID
#2984649 Review #2984649 is a subjective opinion of poster.
Cons
  • Company lying to me
Preferred solution
A trade in

Welcoming and efficient staff

I need to praise the experience I had today with Patrick Smith and Victor Sandy. They were attentive and very helpful. I was pursuing purchase of my lease rental and we felt respect, graciousness and business competence.
View full review
ID
#2760245 Review #2760245 is a subjective opinion of poster.
Location
North Richland Hills, Texas

File a complaint

I purchased a 2022 Hyundai Santa Fe from Clay Cooley Mesquite on 07/06/21. The AC did not work and was blowing hot air so I spoke with my salesperson who advised me to take it to the service center (no appointment needed). I went to Clay Cooley Mesquite service center...
View full review
View full review
ID
#2721044 Review #2721044 is a subjective opinion of poster.
Location
Fort Worth, Texas

Sold a car to me , without servicing , the car went completely dead battery not connected

Battery not connected cable came off stuck in a parking lot first nite, two door sensors not working for keyless entry the car said only 4000 miles on it . There was a damaged cover box underneath at with a big hole unit , a thick wire hanging down , dangerous situation, so I finnaly got a hold of Alex Reece , told me the salesman had told me the car only came with one key and I would have to go and buy a second key from Ford , so I told Alex about all this and he got me a second key and told me to bring the car back toto the dealership

User's recommendation: Clay Cooley servise guy did not fix one item and did not service so Alex never showed up and never called me to tell me he did not live up to fixing my new car.

View full review
1 comment
#2017338

If you didn't have a warranty it is all on you. You should always get a car checked out by a mechanic.

Most sales are As-Is by default.

If you did not get it inspected you are the one who has to pay for the repairs. Yes, even if it was 10 minutes.

ID
#2571275 Review #2571275 is a subjective opinion of poster.
Location
Mckinney, Texas
New Reviewer

No service

Well first I was lied too then I was ignored and this after you took part of down-payment then I came for refund and I have been waiting for atheist 1 hour nothing but wait I did not hasatate 1 min 5o give you money but when I ask for I back you make waitdont come

User's recommendation: Don't come here they lie.

View full review
ID
#2321173 Review #2321173 is a subjective opinion of poster.
Location
Irving, Texas
Pros
  • Dont have any
Cons
  • Poor service and deceptive trade practice
Loss
$300
Preferred solution
Deliver product or service ordered

Service department

Clay Cooley - Service department
Clay Cooley - Service department
ON Wed 25th of November 2020 I went to pick up my car at Hyundai in Mesquite. I noticed that they had charged $155 for adjusting car plate. The car plate had been installed by a guy named Collin at the dealership in Mesquite. It was apparently installed incorrectly but I was charged that huge amount to correct their own mistake. I want my money back.

User's recommendation: Do not go to that service department > no customer service at all. Do not talk to Jeff if he is the one on your car request someone else.

View full review
ID
#2312243 Review #2312243 is a subjective opinion of poster.
Location
Mesquite, Texas
New Reviewer

Terrible Customer Service - Justin Gregg Worst employee of this place

Clay Cooley in Richardson. Cancelled extended warranty back in May. Justin Gregg said it would take about 12 weeks to get a refund. It's taken several visits to the dealership to get a follow up. Every visit has been the same lie “Check is almost ready”. It's been 4 months now and still no answer. Justin Gregg was given an ultimatum to answer by this Tuesday, September 29. He never answered. Now is time for the lawyers to get involved!
View full review
ID
#2200391 Review #2200391 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$4000
Preferred solution
Full refund
New Reviewer

We came to Dunncanvillle store and cancelled the extended warrantee with finance person approximately in late May Form was May. We were told it would be 12 weeks and we feel it is past due

It has been 4 months and no refund
View full review
ID
#2171354 Review #2171354 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Clay Cooley Warranty
Loss
$2500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bait and switch

See car I wanted. Inquired about it. Set appointment. Day off f appointment they sent message saying expecting me. I confirmed that car was still there. Get to lot 5555 lemon dr Dallas Texas. They said car was sold yesterday. Then said d car was sold the day I inquired about it. But, said car was there before I made the trip. Rude people. No professional manner at all. Bought same car else where!

User's recommendation: Avoid at all cost!

View full review
ID
#2144749 Review #2144749 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Locations
Cons
  • Fake ads
Loss
$10
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The worst dealership, worst customer service and they lye to you so they could sell you a service you don’t want.

We visit this Dealer because they had a promotion going on, and we thought that they were trustworthy, a lye. You see signs around the dealer promising loyalty and solve you complain if you have any, also a lye. Everybody that I had contact with lied to me in one way or another. They told us that they couldn't honor the sale going on, so why are you promoting a sale. They told us that for the bank to approve a lower APR we needed to add the maintenance package. One of the sales manager told us that the car mats were In the trunk of the car, and they weren't, supposedly they order them, and I am still waiting for them. When we decided what car we wanted, they didn't honor the price that said online, after going back and forward they gave us a deal and when we got to finance they didn't honor what they had told us. Is very sad that all this happens. If I had read the reviews before coming to this dealership I wouldn't been going through so much trouble and disappointment.

User's recommendation: Don’t visit this dealer ship they are wolves disguise of sheep&.

View full review
1 comment
#1909893

Iris = it is Lie. Lye is a product that scours.

ID
#2113951 Review #2113951 is a subjective opinion of poster.
Location
Irving, Texas
Cons
  • Worst service
Loss
$3000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dissatisfactory Customer Service & Overall Experience.

I bought a Jeep from Clay Cooley Kia. The Jeep came with so many issues one after another. They threw so many excuses and never kept me updated. All along it was the oil gasket supposedly. I barely bought it less than 1 month ago. The dealership does not care or even...
View full review
View full review
ID
#2103779 Review #2103779 is a subjective opinion of poster.
Location
Irving, Texas
Cons
  • Over priced
  • Car buying process
  • Original price does not match paperwork
Loss
$27000
Preferred solution
Call back asap.
New Reviewer

SUCKS SUCKS SUCKS

THIS DEALERSHIP IS THE WORST DEALERSHIP TO EVER EXIST. TALK ABOUT A CIRCUS. NO ONE ANSWERS THE PHONE AND IF SOMEONE DOES ANSWER THE PHONE THEY SEND YOU IN A CIRCLE UNTIL THEY FORWARD YOU TO A VIRTUAL CUSTOMER SERVICE NUMBER.
View full review
ID
#1923531 Review #1923531 is a subjective opinion of poster.
Location
Irving, Texas
Preferred solution
Apology

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article