Cancelled both Warranty and Gap in December because I traded off the vehicle.. I Only had vehicle for 6 months and put only 3500 miles on it.
I was told wow your gonna get almost your whole refund back by Finance Manager S Williams. Come May I still haven’t received any returns so I called and guess what no one has cancelled crap. Now my policy is 6 months older yes you guessed it now only half refund and more lies, etc. I Had four or five of the employees lie and just flat out rude.
I will tell everyone to stay away from Clay Cooley for now on. Even in email they have no respect for anyone rude ***
Reason of review: Poor customer service.
Monetary Loss: $900.
Preferred solution: Full refund.
I didn't like: Employee attitude.